UK Delivery - DPD Next Day Delivery before 12 or Parcel Force 24 - Order Before 2pm.*
On rare occasions, some items may be out of stock. In this circumstance, a member of our customer service team shall contact you to inform you of the delay. If you are unhappy or are unable to wait, then we will cancel & immediately refund the order.
Delivery Breakdown
The fastest and best service is always chosen wherever possible.
*Depending on the delivery postcode, next day delivery may not be available.*
1-3 Working Days
FREE on orders over £200*
Order before 2pm conditions applyUnderfloor Heating Safety Guidelines
The underfloor heating units must be controlled with an approved thermostat and its control instructions.
The underfloor system should not be turned on until the floor is completely dry and any screed/adhesive has fully cured. Once cured, the system should be turned on gradually over a 48 hour period.
Flat bottomed furniture MUST NOT BE placed over areas where the heating mat/cable is installed as this can restrict airflow to the floor, causing thermal blocking, and in extreme cases may lead to the cable overheating causing a possible fire hazard. This also includes rugs, bean bags, or any item which has a tog value greater than 2.5.
The heated floor area should not be drilled or nailed as this could damage the heating elements.
WARNING: Shock & Fire Hazard
If the Underfloor Heating System is damaged or not installed properly, fire or shock could occur resulting in serious personal injuries or damage to property. You must carefully follow the warnings and instructions contained in our instruction manuals & videos.
- The thermostat must be used.
- It is important that this equipment is installed only by a qualified electricians who are familiar with the proper sizing, installation, construction and operation of floor warming systems and the hazards involved. The installation must comply with all national and local electrical codes. If you are unfamiliar with these requirements, contact an electrician.
- Our systems are designed for under floor heating purposes only. Be sure that the floor is not penetrated by nails, screws, or similar devices that can cause damage on first installation or during subsequent floor repairs in the future.
- If the Underfloor Heating System is damaged, it must be replaced. Do not attempt to splice or repair any part of the system.
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Alternatively, you can always call us on 01708 444355
Lines are open from 9am-5pm, Monday to Friday, and 9am-4pm on Saturdays.
Contact the Manufacturer
We will do our absolute best to answer your question. We have an experienced technical team, with additional Showroom experienced members on hand. However, for very detailed technical information, contacting the manufacturer may sometimes be a better option.
You can find their contact details below:
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